← All authors Georgios Zervas Boston University (from arXiv:2111.12397, 2021) · ORCID · OpenAlex
8 papers in scope · 7 published · 1 on the econ.EM arXiv · 3,042 citations · h-index 6 (over the papers listed here)
Papers (1 of 8)
Consumer Reviews and Regulation: Evidence from New York City Restaurants
published 2026 · Marketing Science
with Chiara Farronato
Learning Product Characteristics and Consumer Preferences from Search Data
published 2024 · Marketing Science · 9 citations · first circulated 2021
working paper 2021 · arXiv
Interacting User-Generated Content Technologies: How Questions and Answers Affect Consumer Reviews
published 2021 · Journal of Marketing Research · 42 citations · first circulated 2018
with Shrabastee Banerjee, Chrysanthos Dellarocas
A first look at online reputation on Airbnb, where every stay is above average
published 2020 · Marketing Letters · 384 citations · first circulated 2015
with Davide Proserpio, John W. Byers
You get what you give: theory and evidence of reciprocity in the sharing economy
published 2018 · Quantitative Marketing and Economics · 102 citations
with Davide Proserpio, Wendy Xu
Online Reputation Management: Estimating the Impact of Management Responses on Consumer Reviews
published 2017 · Marketing Science · 381 citations · first circulated 2014
with Davide Proserpio
The Rise of the Sharing Economy: Estimating the Impact of Airbnb on the Hotel Industry
published 2017 · Journal of Marketing Research · 2124 citations · first circulated 2013
with Davide Proserpio, John W. Byers
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